Exceptional Education at the Heart of the Community

Exceptional Education at the Heart of the Community

Parental Feedback

Parent View 

As a member of the Academy community with a young person attending Mayfield, your views are incredibly important to us. By completing this survey, you will be helping shape the future of the Academy and ultimately the lives of all our students during their time with us and beyond.

If you have any issues accessing the Parent View Survey or would prefer to complete a paper copy, please contact our reception in the first instance.

You can give feedback at any time online via Ofsted's Parent View.

  1. If you have not already done so, please register with Parent View to receive a log in password.
  2. You will then be sent a password to the email address you registered with.
  3. Copy this password and input it, along with your email address, into the fields under ‘Please Log In'.
Ofsted Parent View - Give Ofsted your view on your child's school

Parent Feedback

If a parent/carer wishes to praise our achievements or air any concerns about our academy community, they should communicate this as soon as possible.

In the first instance, parents should discuss any concerns with the Tutor, Pastoral Leader or their child's Head of Year. Most concerns or issues can be addressed informally at this stage. Teachers can also be available for an informal discussion at the end of the academy day. However, as many teachers run either after school clubs or revision/homework sessions, parents may find it practical for both parties to book an appointment to speak with them.

If any issue remains unresolved or it is a difficult matter to discuss with the class teacher, parents should arrange an appointment with the Vice Principal or one of the Assistant Principals. If parents are not sure who to contact, please view the Who's Who on our website. The Vice Principal or one of the Assistant Principals will investigate any concerns raised and inform the parent of their findings. In most cases, the issue will have been resolved by this stage. However, if parents are still unhappy, they should make a formal complaint in writing addressed to the Principal, Miss Claire Taylor.

If all the above stages fail to resolve the issue, parents should make a formal complaint in writing addressed to the Chair of the Academy Council. The Academy Council is responsible for acknowledging, investigating and responding to such formal complaints about the academy. Further details can be found in our Parental Complaints Policy (in the Parent Info/Policies section of our website), which is also available upon request from Miss Craig on Reception.